FAQ YUH

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We just might have the answer! Check out Yuh's FAQ, an ever-growing source of information.

Truly a profound spirtual enquiry: what is any of us? Aren't we all, each and every single one of us, deep within our hearts and souls, a bank? This is indeed a shrewd question for greater and wiser minds than ours.

Okay, enough of the metaphysical stuff. Here's the deal: Yuh is the result of a joint venture between two renowned Swiss financial institutions: Swissquote and PostFinance. Yuh itself is not a bank. The banking and financial services offered in the Yuh app are provided by Swissquote, which is authorised by FINMA, the Swiss Financial Market Supervisory Authority. In this framework, you benefit from all the protections provided by the Swiss banking law and other Swiss financial laws, including the 100'000 CHF protection in case of bankruptcy, and banking secrecy. Our focus is to offer affordable services packed into a convenient mobile app. And also to tell you that we think you're just great.

The Yuh Key is a passcode of at least 6 digits that gives you access to your Yuh account.

You set up this passcode during the account opening process. The Yuh Key is not your debit card PIN code.

You are prompted to enter the Yuh Key:

  • to log into your Yuh account for the first time (or on a new device)
  • to make payments through the app
  • for the initial activation of your debit card
  • to display your debit card details
  • when changing sensitive personal information in the app (such as choosing a new debit card PIN number)

After you have linked your device to your account with your Yuh Key, you can simply log into the app by using your preferred unlock method for your device (biometric, pattern, passcode, or other).

Please call our customer care center on +41 44 825 87 89. You will be sent a new one-time Yuh Key. You will be then requested to choose a new Yuh Key for security reasons.

Step 1: DON’T PANIC! We’re here for you. If you discover that your card has disappeared or been stolen, you can put a temporary hold on it to prevent any unauthorised use or monetary mischief. Simply login to your Yuh app, head to the Pay tab, then tap Card, then Card Settings, and lock your card.

If you happen to find your card down the back of the couch or hiding underneath the cat, you can easily unlock it in the same way. If you suspect your card has been stolen, while we wait for karma to catch up with the thief, let us know by calling the Customer Care Center on +41 44 825 87 89, so we can commiserate (and issue you a new card).

To open a Yuh account, you must:

  • be 18 or older
  • reside in one of the countries listed here
  • NOT be a "US Person" (citizen or permanent resident of the United States)
  • have an ID or passport as well as a proof of residency (utility or mobile bill)
  • find the key to the ancient tomb of Quetzalcoatlus by midnight on the next full moon

(That last one's not actually necessary.)

Jackpot time! You can fund your account via bank transfer using the following details:

  • Beneficiary Bank: Swissquote Bank
  • Final Beneficiary: your surname and first name
  • IBAN: your personal IBAN
  • SWIFT: SWQBCHZZXXX

You'll receive an email with your account information during the signup process. You can also find your IBAN in the app under the Account tab.

Raring to go? We understand. First you activate your precious Yuh card in the app. You can immediately change your PIN in the app. Now you're ready for online shopping. Spend wisely. To show off using your beautiful black card, you will need to do your first cash withdrawal or transaction in a shop using a payment terminal that requires entering a PIN code (no contactless payment this time).*

* Warning: In rare cases, some payment terminals do not interrogate your card upon entering your PIN code. With such terminals, the card will not be activated.

For all you jet-setters, withdrawals are available in most countries. A fee of 4.90 CHF/USD/EUR (or equivalent) in transaction currency applies outside of Switzerland. Withdrawals are not possible in the countries listed here, but you can still use your card to pay at terminals, such as in restaurant and shops.

Contactless payments can be made on any payment terminal with a contactless symbol, by holding your card close to this symbol. If the contactless payment is refused (see below), you may be required to enter your PIN code if your purchase exceeds your contactless limit.

The contactless limit is 80 CHF/EUR/USD (or equivalent) of accumulated purchases made without entering your PIN code.

However, from time to time you may be asked to enter your PIN code for purchases under 80 CHF. Not to test your memory (although that's a helpful side effect) ... but for security reasons to help prevent fraud.

You will always need to enter your PIN code for single purchases totalling over 80 CHF.

Additionally, you will need to enter your PIN code:

  • after ten contactless payments in a row, or
  • whenever the cumulative amount of contactless purchases in a row exceeds 80 CHF/EUR/USD. For example, if you have made two purchases of 35 CHF using the contactless method, you will not be able to make another contactless purchase of 15 CHF, because the limit of 80 CHF has been reached. Once you enter your PIN, the limit resets.

You don't have to lift a finger; your benefits are automatically applied. When you make any purchase in one of the currencies supported by your account, you will not incur any additional fees. If you already have funds in that currency on your account, the transaction amount will simply be debited from those. Otherwise, the amount will be debited from your most-funded currency by applying the day’s advantageous Swissquote exchange rate.

When making purchases in a currency which is NOT included in your Yuh account, we will debit your account in your card's reference currency* and fees will apply (1.5%).

* The card reference currency is determined by your country of residence when you opened the account (for Swiss residents, it is CHF).

Please consult the full pricing table available here. No need to brace yourself – it's all very reasonable.

Yuh payment cards support 3-D Secure, the internationally-recognised security standard for online payments by card.

Many online stores offer 3-D Secure, and you will be invited to register your card for this functionality upon your first online payment that requires 3-D Secure.

Once you have registered, you will then receive a code via SMS on your mobile phone to authenticate each online payment supporting 3-D Secure.

All orders placed before 4 p.m. will be executed the same day between 4 p.m. and 6 p.m. if the market is open. They say money never sleeps, but it definitely needs a rest sometimes. Orders placed after 4 p.m. or while markets are closed (weekends or holidays) will be executed on the next trading day, between 4 p.m. and 6 p.m.

Like an energetic yo-yo, the price of investment products bounces around continually when the markets are open. Yuh orders are sent to the market at a specific time every day, in order to reduce costs. You'll be charged the current market price at the moment the order is executed, which can differ from the price at the moment you placed your order.

We're pretty picky. We've carefully chosen a variety of investment products to cover a broad range of industry sectors and geographical areas, so that you can build a diversified portfolio. We favour stocks with high market capitalisation (blue chips) to ensure a good liquidity of your assets. We do not restrict stocks based on the ethical values of their respective companies, but we provide Environmental, Social and Corporate Governance (ESG) ratings so you can invest consciously.

Mandatory corporate actions will be applied to your account automatically. Dividends will be credited to your main account. For other corporate actions, our experts will decide the most advantageous choice for you, with a preference for the option that will not negatively impact your balance. Because we like you, and want to make you smile.

No, there is currently no way to transfer securities from other financial institutions to Yuh, or to link your Swissquote or PostFinance account. However, if you are already a PostFinance or Swissquote client, you benefit from a simplified onboarding process when creating a Yuh account.

We hope you're paying attention, there may be a quiz later. When you buy or sell a product, a transaction fee of 0.5% will be applied to your order. Example: if you buy CHF 1'000 of investment products, your fee will be CHF 5. The mininimum fee is CHF 1. But we like you a lot, and we are not charging any custody fees to store your investments.

Specific investment products such as Trending Themes or ETFs may be subject to additional management fees.

Cryptocurrencies are handled differently. You are charged a 1% transaction fee when buying or selling and you can store them safely on your Yuh account without any custody fees as well.

You already know that we keep our fees low – it's part of the reason you like us. The exchange fee varies depending on the selected currency pairing, but they are generally very low (under 1% of the transaction amount for major currencies). The fee is already included in the exchange rate displayed in the app.

In a secret vault hidden deep within the centre of the earth, below the planet's magma core, accessible only by trained moles who have lava-proof armour – okay, okay, that's not true. The funds on your Yuh account are deposited at Swissquote Bank Ltd in Switzerland. Your money is legally protected up to 100'000 CHF and you benefit from security of a regulated Swiss bank. Easy.

Sounds like someone is vacationing abroad! Yes, you can transfer money into a Swiss account in any of our 13 currencies. And it is free! Say you take a detour to Copenhagen with some friends, for example, and now you owe one of them 100 DKK. Select DKK as your currency when you make your transfer to the Swiss account and call it even in just one click!

Whether you are renting a bungalow on the beach or reimbursing a friend abroad, nothing could be easier! With Yuh, you can transfer money in 13 currencies [CHF - USD - EUR - GBP - JPY - AUD - CAD - SEK - HKD - NOK - DKK - AED - SGD] to SEPA* and IBAN countries. All you have to do is enter the bank details of the recipient (BIC and IBAN) and choose the currency. It is as simple as that! Not only that—transfers in euros are free.
 

* What are the SEPA countries? The Single Euro Payments Area is a pan-European community which aims to make payments in the euro zone as easy and safe as national payments. Here is a list of SEPA countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and Vatican City.

At Yuh, we like to offer you low prices. Transfers in euros are free! For the other currencies, a flat rate of 4 CHF is charged. But, there is a "but"... Yuh is not responsible for any fees charged by the receiving bank. A bit of research could help you avoid any additional fees.