When will my investment order be executed?

All orders placed while markets are open will be executed immediately. Orders placed during off-hours (nights, weekends and holidays) will be executed on the next working day. They say money never sleeps, but sometimes it does need a rejuvenating power nap.

Accordingly, you’ll be able to place your orders at any time and they will be executed as follows:

Swiss markets: on trading days from 9:10 to 17:20 CET
European markets: on trading days from 9:10 to 17:20 CET
UK markets: on trading days from 9:10 to 17:20 CET
US markets: on trading days from 15:40 to 21:50 CET
Themes: on trading days from 9:25 to 17:05 CET

What will the investment price be at the time my investment order is executed?

The price of investment products bounces around continuously like a yo-yo while the markets are open. You’ll pay the market price at the time of the execution of your order.

If you place your order while the markets are closed, the price when they reopen may differ from the price displayed when you made the order. This may result in either a pleasant or an unpleasant surprise, so if you don’t like surprises, try to place your orders while the markets are open!

How are Corporate Actions handled?

Mandatory corporate actions will be applied to your account automatically. Dividends will be credited to your main account. For other corporate actions, the standard alternative will be applied, but wherever possible, we’ll attempt to make the best choice for you, with a preference for the option that will not negatively impact your balance.

What happens if I am a shareholder of a company that carries out a spin-off?

Actually, there’s no action required from your part: you can have a seat and decide if you want to wait for the common post-spinoff calmness and outperformance. Who said sequels were never any good?

In any case, as an investor in the parent company, you will automatically become an investor in the subsidiary through the distribution of new shares. However, bear in mind that you will only be able to either hold or sell these new shares (buying is excluded), unless stated otherwise.

Can I transfer my securities from PostFinance or Swissquote to my Yuh account?

No, there is currently no way to transfer securities from other financial institutions to Yuh, or to link your Swissquote or PostFinance account. However, if you are already a PostFinance or Swissquote client, you benefit from a simplified onboarding process when creating a Yuh account.

How are investors like me protected?

Don’t fret! In Switzerland, investors are a legally protected species. The Federal Act on Financial Services (FinSA) came into force on 1 January 2020 with the objective to strengthen the legal protection for investors in the country. The FinSA distinguishes between three client segments: “private client”, “professional client” and “institutional client,” each of which has a different level of investor protection. As a Yuhser, you belong to the “private client” category – therefore, you benefit from the highest level of investor protection.

What happens to my shares or fractional shares in case of bankruptcy?

Securities and fractions of securities (also known as fractional shares) are held with our custodian bank (and mom) Swissquote. As a Yuhser you own a fiduciary right to these securities. In plain words, they are as safe as any other security held in a FINMA regulated Swiss bank.

In the event of bankruptcy Yuh customers retain their rights to their securities, including fractions. According to Art. 37d BankG, these shares are excluded from the bankruptcy estate by law and can therefore be considered as special assets. This means that they will survive outside of the banking institution.

In addition, by law, the liquidator must transfer the corresponding financial instruments to a third-party custodian, i.e., another bank or securities dealer who will continue to hold these shares in trust for the customer. A transfer of securities can only be requested if they are whole. In the case of fractions of securities, they must be transferred or sold to a third-party custodian. The transfer of securities to a new custodian is regulated in Art. 17 of the Federal Act on Book-Entry Securities (BEG).


Can I buy fractional shares of cryptos?

All products available for investment on the Yuh app, such as stocks, ETFs, cryptos and Themes, can be traded in fractions. Inquisitive minds can find the complete list here.

How does Yuh keep my cryptocurrencies safe and secure?

Rest assured, the safety of our Yuhsers’ digital assets is and will always be our top priority. To provide the safest possible crypto space for you, we collaborate closely with our founding mother and custodian bank, Swissquote. This way, we are able to implement state-of-the-art security systems including multi-signature wallets, offline storage of cryptographic materials and strict access-control policies. We rely on redundant custody solutions, including ours and external partners’, to store our Yuhsers’ digital assets. Finally, we hold only a minimal amount of digital assets with sub-custodians, such as those necessary for day-to-day trading activities with the relevant liquidity providers.

In the event of bankruptcy and under Swiss law, digital assets are segregated from the custodian (or sub-custodian) assets. They do not form part of the bankruptcy estate. However, in this specific case, it is important to note that the bankruptcy process cannot be fully guaranteed due to the lack of case law and regulatory practice.

You mentioned sub-custodians and liquidity providers that you use for cryptos at Yuh. Who are they?

Yuh stores the vast majority of our Yuhsers’ digital assets in direct custody via our founding mother and custodian bank, Swissquote. We hold only a minimal amount of digital assets with sub-custodians, such as those necessary for day-to-day trading activities with the relevant liquidity providers. You can find an exhaustive list of our sub-custodians and liquidity providers below.

Bitcoin, Ethereum, Audius, Bitcoin Cash, Hedera, Litecoin, The Sandbox, and XRP:

Service: Trading
Liquidity Provider: Bitstamp Europe S.A. (Luxembourg)
Sub-custodians: BitGo Trust Company, Inc. (USA)

Aave, Cardano, Algorand, Cosmos, Avalanche, Chiliz, Compound, Polkadot, EOS, Ethereum Classic, Filecoin, Chainlink, Polygon, Maker, Augur, Solana, Uniswap, Stellar, Tezos, and 0x:

Service: Trading
Liquidity Provider: Coinbase Europe Limited (Ireland)
Sub-custodians: Coinbase Inc. (USA)

ApeCoin, Axie Infinity, Bancor, Decentraland, Enjin:

Service: Trading
Liquidity Provider: Traded on SQX, Swissquote Bank (Switzerland)
Sub-custodians: Coinbase Inc. (USA)


Service: Trading
Liquidity Provider: Swissquote Bank (Switzerland)
Sub-custodians: Swissquote Bank (Switzerland)


What is Swissqoin?

Brace yourself for a bit of jargon: Swissqoin (SWQ) is a crypto token based on the Ethereum blockchain. In simpler language, it plays a central role in Yuh’s unique reward program, which allows our users to benefit from our success. We will credit a portion of money into Swissqoins every month to grow their value.

How can I use my Swissqoins?

Well, since they’re digital tokens, we’re afraid you can’t trade them for some magic beans. However, there are many other things you can do with your Swissqoins, and we plan to add more features along the way. At the moment, you can:
– Redeem them for cold, hard cash any time by using the «Instant Sale» option in the app.
– Gift them to any of your friends who are fellow Yuh customers.
– Hold on to them, as the value of Swissqoin is expected to increase monthly with Yuh’s revenue. Cha-ching!

How can I obtain Swissqoins?

No secret quests necessary. Yuh clients receive bonus Swissqoins as rewards when performing certain actions in the app, including:
– Making a first deposit into your account of at least 500 CHF*
– Referring a friend or being referred by a friend**
The referred person must make a deposit of 500 CHF for the referral to be effective. The 500 CHF deposit must be made in a single instalment.
– Buying or selling any investment product (stocks, cryptos, etc.)***
– Making a transaction with your multi-currency debit card****

* The deposit of 500 CHF must be made in a single instalment.
** For both referrer and referee, after the referee makes a first deposit of at least 500 CHF (in a single instalment, at any time after opening the account).
*** Rewards for trades are limited to 50 Swissqoins per day, which corresponds to 10 transactions.
**** A debit card transaction must amount to at least 1 CHF (or equivalent in other currencies) in order to qualify for a reward. Rewards for payments with your debit card are limited to 10 Swissqoins per day (which corresponds to 10 payments).

How is the price of the Swissqoin determined?

The price of Swissqoin is determined by two things: The amount of Swissqoins available and the amount of the reserve account in CHF.