Swiss-made security for your money
When should you block your account?
Card lock vs. account block
Locking your card is instant, reversible and usually enough for limited risk. Blocking your account goes one step further: it freezes app access, payments, transfers and funds. To restore access, contact Customer Care to pass a manual security check.
Lost your card? Locking it should do the trick.
Block your account for bigger risks
Use this option if you think your phone, Yuh Key or account access may be compromised and is no longer safe. First, we’ll lock things down, then we’ll run the necessary checks before giving you access back.
Go to:Â Security > Block your account
Contact our Customer Care
Get in touch at: +41 44 825 87 89
How Yuh helps to guarantee account security
Security Space
Minimise risk without changing your habits.
Disable unused features, set payment limits, and restrict where payments can be made. It’s flexible for everyday use and has extra protection built in.
Instant Alerts
Know what’s happening, right when it happens.
Receive a push notification for every transaction in real time. Spot something that looks off? You can react quickly and prevent fraud.
24/7 emergency support
Our team is available every day. In an emergency, you can reach our hotline 24/7 to instantly block your account.
Call us on: +41 44 825 87 89
Double-lock security
Two layers, fewer worries.
Sensitive actions are protected by biometrics and your unique Yuh Key. Even if someone gains access to your device, Yuh app security helps keep your money protected.
Common phishing and fraud scams
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To learn more about fraud warning signs, read our article Fraud 101 or watch our video.
Buying or selling online?
Marketplace scams
The fraud:
Scammers on online marketplaces trick buyers or sellers into sending money or sharing banking details.
Yuh pro tip:
Keep payments on trusted platforms and never share banking access or codes.
Quick scan?
Malicious QR codes
The fraud:
Fraudsters place fake QR codes that redirect you to phishing pages.
Yuh pro tip:
Only scan QR codes from trusted sources. Always check the URL before entering any details.
Feeling pressured?
Urgency tricks
The fraud:
Scammers use fear, urgency or emotional stories to rush you into sending money or sharing information.
Yuh pro tip:
Slow down. Don’t act under pressure. Open the app directly or contact Customer Care.
Urgent message?
Fake SMS alerts
The fraud
Fraudsters impersonate banks and send text messages with fake links to steal your login details. This is a classic phishing scam.
Yuh pro tip
Yuh never sends login links via text message. If in doubt, open the app directly.
Looks legit?
Copycat websites
The fraud:
Fraudsters create fake websites that mimic trusted brands to capture login details.
Yuh pro tip:
Always type yuh.com directly into your browser. Don’t click on random links.
Unexpected call?
Impersonation scams
The fraud
Scammers pretend to be trusted people or companies. With AI, messages and voices can sound more realistic than ever.
Yuh Pro tip
We will never ask you for your password, PIN or Yuh Key. Ever.
Too good to be true?
Fake investments
The fraud:
Scammers promise guaranteed profits through crypto, forex or exclusive platforms, and then pressure you to transfer money quickly.
Yuh pro tip:
No legitimate investment can guarantee returns. Never send money based on DMs or unsolicited offers.
Easy money?
Money mule schemes
The fraud
Criminals may ask you to receive or transfer money using your own account. This is often disguised as a job offer.
Yuh pro tip
Never move money for someone else. Your account is strictly for your own use.
How to spot a scam before you click
1. Check before you trust
Before clicking or entering any credentials, do a quick sanity check:
Inspect the sender/URL: Don’t just trust the display name. Click on the sender to see the actual email address or look for a blue badge if you’re using Gmail or Apple email, this means it’s really us.
If the address doesn’t end in yuh.com, it’s fake.
Secure your devices: Always password-protect or use biometrics on your phone and keep your Yuh app updated to ensure you have the latest security patches.
Type, don’t search: Type yuh.com directly into your browser and bookmark it. This helps you avoid copycat websites and phishing attacks.
2. Build routine habits
App-first attitude: Ignore links sent via SMS or email. For any sensitive operation, go straight to your Yuh app. This is your most secure environment, period.
Regular checks: Log in frequently to monitor your transactions and check the “Linked Devices” in your settings.
Verify the caller: If you’re unsure whether it is us calling, end the call and contact us directly on our official number: +41 44 825 87 89.
3. Follow the golden rule
In doubt? Open your app.
If something feels off, don’t take the risk. Close the message and access your account through the app independently.
If we truly need you to take action, you will find a secure notification waiting for you there.
Still got questions?
A phishing scam is a type of online fraud where fraudsters pretend to be a trusted company to steal your personal information, login credentials or money. This can happen via SMS, email, phone call, QR code or fake website. Their goal is usually to create a sense of urgency or false trust, prompting you to act without thinking twice.
If you think you have clicked on a fake link or shared sensitive information, act quickly. Change your Yuh Key, check your linked devices, lock your card if necessary, and review your recent account activity. If anything still feels wrong, contact Yuh Customer Care immediately.
Phishing messages often create a sense of urgency, ask for sensitive information or include suspicious links. Yuh will never ask you for your password, PIN or Yuh Key via email, SMS or phone. If you are in any doubt, open the Yuh app directly instead of clicking a link.
Locking your card is quick and reversible, and useful if the risk is limited to your card. Blocking your account is a much stronger step that freezes app access and money transfers. You should only use this option if your phone, Yuh Key or overall account access may be compromised.
No, Yuh never sends login links by SMS or email. If you receive a message asking you to log in via a link, treat it as suspicious and open the app directly instead.
Red flags may include urgent language, threats, suspicious links, fake websites, unexpected phone calls, QR codes from unknown sources, and requests for confidential information. If something feels rushed or off, stop and verify first.
Go to your linked devices in the app and remove access for any device you do not recognise. Then change your Yuh Key and review recent account activity to ensure your account remains secure.
Yes. If you notice any suspicious activity or suspect that you may have been targeted by a scam, please contact Yuh Customer Care. The team can help you review the situation and explain what to do next.
Yuh is built to keep your money 100% safe. No drama, no shady business. All banking and financial services in the Yuh app are provided by Swissquote Bank Ltd, a FINMA-authorised Swiss bank. This means your money benefits from Swiss banking law protections, including deposit protection of up to CHF 100’000 in case of bankruptcy.